We answer your various questions and support your various needs.
We can provide not only technical supports on our products, but also hints and advices on how to assemble models, how to drive cars, how to fly planes, etc. We do not have any English speaking staff at our Customer Support Center. Please make your enquries in English by fax or thru the below webform only. No telephone enquires please. We accept telephone enquires (in Japanese only) within the below business hours. We accept enquires by fax and thru the below webform 24 hours a day. Please kindly note that we accept and respond to enquires which meet below conditions ONLY:

  • Enquiry relates to Product(s) sold in Japan market.
  • Enquiry relates to purchasing, assembling and/or operating within Japan.
  • Enquiry is made geographically within Japan.

For any enquires from any foreign countries, please contact our official distributor in your region.